At Velloxa, we are committed to providing our customers with the best possible shopping experience, including fast and reliable shipping.

Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the date of purchase.

Shipping Methods: We offer standard shipping through our trusted courier partners. Shipping times may vary based on the destination, but typically range between 5-10 business days.

Shipping Fees: We offer free standard shipping on all orders above RM 50. For orders below RM 50, a flat shipping fee of RM 5 will be charged.

International Shipping: We currently only ship within Malaysia.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to track your package through our courier partner's website.

Please note that while we make every effort to ensure timely delivery of your order, Velloxa is not responsible for any delays caused by the courier company, customs, or other circumstances beyond our control.

If you have any questions or concerns regarding your shipment, please don't hesitate to contact our customer service team at info@Velloxa.com. We are always happy to assist you.